RDC-2 elevates GSIS members’ complaints to Congress

Tuguegarao City (3 August) — The Regional Development Council (RDC) Region 2 has formally elevated to Congress the complaint of government employees against the Government Service Insurance System (GSIS) on inefficiency of service despite its full automation program.

Through a formal complaint lodged by the employees association to RDC, the council has formally endorsed the resolution requesting the Chairmen of the Committee on Government Corporations and Public Enterprises of the Senate and the Committee on Government Enterprises and Privatization of the House of Representatives to conduct an investigation on the complaint lodged to GSIS by its members.

RDC said despite the full automation program of GSIS, government employees are experiencing problems in transacting business with the GIS which indicates that there is gravity and wide scope of the problem, not only in Region 2 but also to other regions.

The common problems being experienced with GSIS include the non-posting and/or delayed posting of contributions and loan amortization; delayed release of claims and benefits such as retirement pay, matured policy claims and educational policy claims; discrepancy on loan records; outdated on-line records; and delayed release and no-receipt of dividends and computation of such remains undisclosed.

The RDC also stated that instead of implementing immediate remedial measures that will address the looming problem, the GSIS seems helpless and insensitive to the plight of the members.

The council further said, as an easy way out, GSIS put blame on its computer system that allegedly bogged down, which could be just one of the operational problems that really needs investigation to ferret out the truth and identify practical solutions to the real problem besting its operation.

RDC 2 also attached same resolution filed by RDC of Cordillera Administrative Region (CAR), Region 1, 3, 6, 7 and 10, and further attached copies of articles to numerous print media on the proliferating problems on GSIS’ inefficiencies. (Oliver Baccay/PIA 2)